After COVID-19, consumers are still navigating shared global challenges, from inflation and climate change to political unrest and uncertainty, but their expectations for brand experiences are higher than ever. As the 2023 X Index, Havas CX proprietary customer experience barometer reveals, we are in the “Era of Hyper Experience,” where consumers have the highest of expectations from brands across every touch … Continue reading Global Havas CX study reveals the Top 3 Trends in Consumer Experience